Thank you for shopping with OPULENT TRINKETS LLC. We are committed to delivering your order efficiently and securely. Please read the following information about our shipping practices.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
- You will receive an order confirmation email and a follow-up with tracking information once your order ships.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and package weight.
Estimated Delivery Times:
| Location | Estimated Time |
|---|---|
| United States | 5–10 business days |
| Canada | 7–14 business days |
| International | 10–21 business days |
Note: Delivery times may vary depending on destination, carrier service, weather, and customs clearance.
3. Shipping Carriers
We use reputable carriers such as USPS, UPS, FedEx, and DHL to deliver your orders with tracking and reliability.
4. Tracking Your Order
You will receive a tracking number via email once your package has shipped. You can track your shipment directly on the carrier’s website.
5. International Shipping & Customs
We ship internationally to most countries. Please be aware that:
- Customs duties, taxes, or import fees are not included in the item price or shipping cost.
- These charges are the buyer’s responsibility and must be paid upon delivery.
- We are not liable for delays caused by customs processes.
6. Shipping Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by:
- Carrier issues or service disruptions
- Incorrect shipping information provided by the customer
- Weather conditions or customs inspections
If your order is significantly delayed or appears lost, please contact us promptly for assistance.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information. If a package is undeliverable due to an incorrect address:
- We are not responsible for the loss
- Additional shipping charges may apply for resending the package
8. Damaged or Lost Packages
If your package arrives damaged or is missing, please contact us at [email protected] within 3 business days of delivery, along with photos (if applicable), so we can resolve the issue promptly.